Refunds & Exchanges Overview

 

Refunds

At Café Avarle, we want you to love your mushroom coffee. If you’re not completely satisfied with your purchase, we’re here to help!

Eligibility

  • Our refund and exchange policy lasts 30 days from the date of delivery. After 30 days, refunds or exchanges may not be available.
  • Sample packs are not eligible for refunds or exchanges.
  • Sale items are eligible for an exchange of an alternate flavor.

Refund Process:

  1. Contact us at [email protected] or call 866-700-4266 with your order details.
  2. (If applicable) Return any unopened boxes to:
    Café Avarle Company
    174 Shannon Lane
    Priest River, Idaho, 83856
  3. Once your return is received and inspected, we’ll notify you regarding approval.
  4. Approved refunds will be processed within 2-4 business days to your original payment method.

Note: Return shipping costs are non-refundable. If refunded, return shipping will be deducted from the refund amount.

 

Exchanges

Looking to substitute a different flavor? We’ve got you covered!

  • Single-box orders: No returns necessary. Let us know your preferred flavor, and we’ll send a replacement.
  • Multiple-box orders: Please return any unopened boxes before we ship out the exchange.
  • Sale item exchanges: Processed at the original sale price. If the replacement costs more, we’ll invoice you for the difference (plus shipping). If it costs less, we’ll refund the difference.

To start an exchange, just email us at [email protected] with your preferred flavor. 

 

Sale Items

  • Sale items are eligible for exchange of an alternate flavor at the original sale price.
  • Price differences:
    • Higher-priced exchanges: Pay the difference plus shipping.
    • Lower-priced exchanges: Receive a partial refund for the difference.
    • Equal value: No extra charge.

 

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement. Refunds may several days to process.
  2. Contact your credit card provider for confirmation; processing times may vary.
  3. Still need help? Reach us at [email protected] or 866-700-4266.

 

Shipping Returns

  • Customers are responsible for return shipping (when applicable).
  • Consider using a trackable shipping service like FedEx or UPS to ensure delivery.
  • Shipping times for exchanges may vary based on location.

👉 Please contact us before returning any items to confirm eligibility and discuss your refund or exchange options.

 

Need Assistance?

We’re here for you! Contact us anytime with questions about refunds, exchanges, or our products.
📧 [email protected] | 📞 866-700-4266